Medical Device Repair

Northfield’s Industry Leading Process

Northfield’s Repair Management Program is structured to provide you with an increased level of accountability and to produce savings of time and cost. We are ISO 9001:2008 certified, and all repairs are done to meet rigorous quality standards.

  1. Evaluate Equipment is evaluated by a skilled technician, and the service history of the device consulted (if available) for prior condition and repairs.  A detailed estimate is created, outlining all repairs that are needed to bring the equipment back to OEM specifications. 
  2. RepairAfter approval, repairs are made to meet  OEM standards.
     
  3. Inspect After each repair is complete, a Quality Control technician evaluates the device to ensure it conforms to OEM specifications before it is shipped.
  4. Return A Service Summary is included with each return.  Items are normally shipped via FedEx Standard Overnight to further reduce down-time on critical equipment.

Read about our Risk-Sharing Contracts for Device Supply Chains

 

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Data Driven

Save time and money with proactive support in managing your repair program with data.

Responsive

Turn times of 2 to 4 days for most repairs. Your valuable assets are returned to service quickly.

Expertise

We serve over 1,200 hospitals and surgery centers across the United States.

The Northfield Medical Difference
Northfield has saved us in OEM repairs a good 40% over the past year compared to the previous year. They have been instrumental in training staff in our Surgery, G.I. and Pulmonary Suites in the proper handling, storage, and cleaning of flexible scopes. Last year our normal repair was due to massive fluid intrusion of a scope. Over the last 6 months, with the assistance of Northfield, we have all but eliminated this cause of repair.